Contact Us

Thank you for choosing Floriquvie.

Floriquvie is operated by Wuhan Chengjingxi Trading Co., Ltd., the legal company responsible for operating floriquvie.com and managing product sales, order processing, shipping arrangements, customer service, returns, and refunds.

If you need help before or after placing an order, please contact our support team using the details below.

Customer Support

We can assist with:

  • Product information and questions before purchasing;

  • Order confirmations and order status;

  • Payment or checkout difficulties;

  • Shipping updates, tracking, delayed deliveries, or missing packages;

  • Cancellation and order change requests;

  • Returns, refunds, and replacements;

  • Damaged, defective, missing, or incorrect items.

Contact Information

Customer Support Email:
service@floriquvie.com

Customer Support Phone:
+8618071291979

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT)

You may send an email outside these hours. Our team reviews inquiries during customer service hours.

Help With an Existing Order

To help us locate your purchase, please include:

  • Your order number;

  • The email address used at checkout;

  • A brief explanation of your question or concern;

  • Relevant photographs of the item or packaging, where appropriate.

Please do not send your full payment card number, card security code, or account password.

Delivery Issues

If your order is delayed, tracking has stopped updating, or a package appears to be missing, contact us with your order number and any available tracking details.

We will review the shipment information and work with the relevant carrier or fulfillment provider to help resolve the issue. If tracking shows “Delivered” but you have not received your order, please contact us so we can investigate.

Returns, Refunds, and Product Issues

To request a return or refund, email service@floriquvie.com with your order number and a description of your request. Eligibility, return periods, and refund processing times are explained in our Return & Refund Policy.

If an item arrives damaged, defective, incorrect, or materially different from its description, we will review the issue and provide an appropriate replacement, refund, or return solution at no additional cost to you.

Please contact us before sending a return so we can provide the appropriate instructions and return address.

The business address below is provided for company identification. Do not send returned products to this address unless our customer support team specifically confirms it for your return.

Business Information

Brand Name:
Floriquvie

Legal Company Name:
Wuhan Chengjingxi Trading Co., Ltd.

Website:
floriquvie.com

Business Address:
No. 46, Suohe Road, Suohe Subdistrict (E-005, Suohe Subdistrict Comprehensive Cultural Station), Caidian District, Wuhan City, Hubei Province, China

Customer Support Email:
service@floriquvie.com

Customer Support Phone:
+8618071291979

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT)

Floriquvie is operated by Wuhan Chengjingxi Trading Co., Ltd.