Terms of Purchase

Last Updated: October 22, 2026

Thank you for shopping with Floriquvie.

These Terms of Purchase apply to purchases made through floriquvie.com. Please read them together with our Shipping Policy and Return & Refund Policy before placing an order. Our Privacy Policy explains how personal information is handled.

Floriquvie is operated by Wuhan Chengjingxi Trading Co., Ltd., the legal company responsible for operating this website and managing product sales, order processing, shipping coordination, customer support, returns, and refunds.

  1. Placing an Order

Please provide complete and accurate information when placing an order.

Before submitting payment, review:

  • Product descriptions, selected options, and quantities;

  • Your email address and delivery details;

  • The selected shipping method;

  • Product prices, shipping charges, and any applicable taxes;

  • The final order total.

If you discover an error after submitting your order, contact service@floriquvie.com as soon as possible. We will check whether a correction is still possible.

  1. Order Confirmation and Acceptance

After checkout, we will send an order confirmation to the email address you provided. This confirms receipt of your order request. Final acceptance is confirmed when we send your shipping confirmation.

We may be unable to accept an order because of unavailable stock, an unresolved payment verification issue, a material listing error, or reasonable grounds to suspect an unauthorized or fraudulent transaction.

If an issue affects your order, we will notify you. We will not substitute a product or charge a higher price without your agreement.

If we cancel an order after payment has been collected, we will refund the cancelled purchase, including applicable shipping charges, to the original payment method within 5–10 business days after cancellation is confirmed.

  1. Product Descriptions and Availability

We aim to provide accurate product descriptions, images, prices, and availability information.

Screen settings may affect how colours appear, and minor manufacturing variations may occur. These variations do not excuse supplying an item that is defective, incorrect, or materially different from its description.

If a product becomes unavailable after purchase, we will contact you. You may agree to an alternative or receive a refund for the unavailable item. We will not send a substitute without your consent.

Updates to product listings do not remove rights relating to an existing purchase.

  1. Prices and Payment

Prices and shipping charges are stated in US dollars (USD), unless expressly indicated otherwise.

The final order total, including shipping charges and any applicable taxes collected at checkout, will be displayed before payment is submitted.

Payment must be confirmed before fulfillment begins. By submitting payment, you confirm that you are authorized to use the selected payment method.

Available payment methods are displayed at checkout.

If a material pricing error affects your order, we will explain the issue and allow you to accept the corrected price or cancel for a refund. We will not collect an additional payment without your authorization.

  1. Order Changes and Cancellations

To request a change or cancellation, email service@floriquvie.com with your order number and request details as soon as possible.

We will check the fulfillment status and confirm whether the request can be completed. Changes or cancellations may no longer be possible once packing or shipment preparation has begun.

Submitting a request does not itself confirm that an order has been changed or cancelled.

For a confirmed cancellation of a complete, unshipped order, we will refund the purchase and shipping charges to the original payment method within 5–10 business days.

Orders that have already shipped generally cannot be cancelled. Eligible items may be returned after delivery under our Return & Refund Policy.

  1. Shipping and Delivery

We currently ship to the United States.

Orders are generally processed within 1–3 business days after payment confirmation. Estimated shipping time is 10–20 business days after dispatch.

Shipping charges are:

  • Orders of $39.97 or more: free standard shipping;

  • Orders below $39.97: $3.99 standard shipping.

Processing time is separate from shipping time. Estimated total delivery time is approximately 11–23 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays affecting processing or delivery.

Delivery estimates may be affected by carrier schedules, customs procedures where applicable, weather, holidays, or other disruptions. If a significant delay affects your order, we will provide assistance and relevant updates.

Dispatch locations may vary according to inventory and fulfillment arrangements. Our registered business address is not necessarily the shipping origin.

Further details are available in our Shipping Policy.

  1. Delivery Problems

Contact service@floriquvie.com if your package is delayed, appears lost, or is marked as delivered but has not been received.

We will review the shipment details and work with the carrier or fulfillment provider where necessary to arrange an appropriate resolution.

A carrier’s “Delivered” status does not automatically prevent an investigation or close your inquiry.

Please provide accurate shipping information and notify us promptly of any address errors. If an error by us causes a delivery problem, we will cover the necessary costs of correcting it.

  1. Returns and Refunds

You may request a return within 14 calendar days after delivery.

For change-of-mind returns, items must be unused, in their original condition, and accompanied by their original packaging and accessories where applicable. Customers are responsible for return shipping costs for these returns. Original shipping charges are not refundable for correctly fulfilled change-of-mind returns, except where required by applicable law.

Please contact service@floriquvie.com before returning an item. We will provide the applicable return instructions and address. Do not use our registered business address for returns unless we specifically confirm it for your request.

Approved refunds are issued to the original payment method within 5–10 business days after approval. Your bank or payment provider may require additional time to post the funds.

Our Return & Refund Policy provides the complete return procedure and conditions.

  1. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us with your order number and a description of the issue.

Relevant photographs, where reasonably available, can help us assess the problem.

We will provide an appropriate replacement, refund, or return solution at no additional cost to you. If a return is necessary to resolve an issue for which we are responsible, we will arrange or cover the required return shipping.

Standard change-of-mind return conditions do not automatically exclude assistance for a defective or misdescribed product.

  1. Payment Information and Privacy

Payments are handled by the payment providers available at checkout. Their processing activities may be governed by their own terms and privacy notices.

Do not send full payment card numbers, card security codes, or account passwords to customer support.

Information about our collection, use, and disclosure of personal information is provided in our Privacy Policy. A purchase does not itself constitute consent to optional marketing communications.

  1. Customer Responsibilities

When purchasing from our store, please:

  • Provide accurate order and delivery information;

  • Review the product description and selected options;

  • Follow applicable product instructions;

  • Provide relevant order details when requesting assistance.

These responsibilities do not remove our obligations to supply the products ordered or address legitimate delivery and product issues.

  1. Store Policies and Updates

These Terms of Purchase, our Shipping Policy, and our Return & Refund Policy explain the conditions applicable to your purchase.

We may update these documents from time to time. Changes apply prospectively and do not retrospectively reduce rights or commitments associated with an existing order.

If you notice conflicting information about your purchase, contact us for clarification. Nothing in these policies limits rights that cannot lawfully be excluded.

  1. Contact Us

For questions about orders, payments, cancellations, deliveries, returns, or refunds, please contact:

Customer Support Email:
service@floriquvie.com

Customer Support Phone:
+8618071291979

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT)

  1. Business Information

Brand Name:
Floriquvie

Legal Company Name:
Wuhan Chengjingxi Trading Co., Ltd.

Website:
floriquvie.com

Business Address:
No. 46, Suohe Road, Suohe Subdistrict (E-005, Suohe Subdistrict Comprehensive Cultural Station), Caidian District, Wuhan City, Hubei Province, China

Customer Support Email:
service@floriquvie.com

Customer Support Phone:
+8618071291979

Floriquvie is operated by Wuhan Chengjingxi Trading Co., Ltd.