Shipping Policy

Last Updated: October 22, 2026

Thank you for shopping with Floriquvie.

This Shipping Policy explains our delivery coverage, processing times, shipping charges, tracking information, and assistance with delivery issues for purchases made through floriquvie.com.

Floriquvie is operated by Wuhan Chengjingxi Trading Co., Ltd., the legal company responsible for managing product sales, order fulfillment, shipping coordination, customer support, returns, and refunds.

  1. Shipping Destinations

We currently ship to the United States.

Shipping availability for your delivery address will be shown during checkout. Any changes to our delivery coverage will be reflected in this policy.

  1. Order Processing Time

Orders are generally processed within 1–3 business days after payment is confirmed.

Processing includes order verification, product preparation, packaging, and shipment arrangements.

Processing time is separate from the shipping time shown below. Business days are Monday through Friday, excluding public holidays affecting processing or delivery.

Holidays, promotional events, or increased order volumes may extend processing times. If a significant delay affects your order, we will contact you using the information provided at checkout.

  1. Shipping Methods and Charges

All amounts below are in US dollars (USD).

Free Standard Shipping

  • Eligible orders: $39.97 or more.

  • Shipping fee: $0.00.

  • Estimated shipping time: 10–20 business days after dispatch.

Standard Shipping

  • Eligible orders: below $39.97.

  • Shipping fee: $3.99.

  • Estimated shipping time: 10–20 business days after dispatch.

The applicable shipping charge and final order total will be displayed before you complete your purchase.

  1. Estimated Total Delivery Time

Allow approximately 11–23 business days from payment confirmation to delivery, consisting of:

  • Order processing: 1–3 business days;

  • Shipping after dispatch: 10–20 business days.

These timeframes are estimates rather than guaranteed delivery dates. Carrier schedules, customs procedures where applicable, weather, public holidays, and other disruptions may affect delivery.

If your order exceeds the estimated delivery window, please contact us so we can investigate and help resolve the delay.

  1. Fulfillment and Shipping Origin

Orders may be fulfilled through our own facilities or fulfillment partners, depending on product availability and the delivery destination.

The registered business address listed below is not necessarily the location from which your order will be dispatched. Shipping to the United States does not mean that an order will ship from a US warehouse.

For information about the dispatch location of a particular product, please contact service@floriquvie.com before purchasing.

  1. Order Tracking

After your order is dispatched, we will send a shipping confirmation to the email address provided at checkout, including tracking details when available.

Tracking information may take time to appear after the carrier receives the shipment.

If you have not received shipping information or need help tracking your order, email service@floriquvie.com with your order number.

  1. Shipping Address Changes

Please review your delivery address and contact details before completing checkout.

If you notice an error, contact service@floriquvie.com as soon as possible with your order number and the corrected information.

We will check whether the address can still be updated and confirm the outcome. Changes may no longer be possible once packing or shipment preparation has begun.

If an address issue causes a delivery failure or a package is returned, contact us so we can review the available options. Any applicable redelivery costs will be explained before you agree to a new shipment. We will cover costs arising from an address or fulfillment error made by us.

  1. Delayed, Lost, or Undelivered Packages

Please contact us if:

  • Tracking has not updated for an extended period;

  • Your order has exceeded the estimated delivery window;

  • Your package appears to be lost;

  • Tracking shows “Delivered,” but you have not received the package.

Include your order number, a description of the issue, and any available tracking details.

We will review the shipment information and work with the carrier or fulfillment provider where necessary. Depending on the findings, we will provide an appropriate delivery, replacement, or refund solution.

A tracking status of “Delivered” does not automatically close your inquiry or prevent us from investigating a reported delivery problem.

  1. Damaged Packages or Incorrect Deliveries

If your order arrives damaged, incomplete, or with an incorrect item, contact service@floriquvie.com with your order number and a description of the issue.

Photographs of the packaging and affected items, where reasonably available, can help us investigate.

If the issue results from a damaged, defective, incorrect, or materially misdescribed item, we will provide an appropriate replacement, refund, or return solution at no additional cost to you. Further details are available in our Return & Refund Policy.

  1. Contact Us

For shipping questions, tracking assistance, address corrections, or delivery concerns, please contact:

Customer Support Email:
service@floriquvie.com

Customer Support Phone:
+8618071291979

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT)

Please include your order number when asking about an existing purchase.

  1. Business Information

Brand Name:
Floriquvie

Legal Company Name:
Wuhan Chengjingxi Trading Co., Ltd.

Website:
floriquvie.com

Business Address:
No. 46, Suohe Road, Suohe Subdistrict (E-005, Suohe Subdistrict Comprehensive Cultural Station), Caidian District, Wuhan City, Hubei Province, China

Customer Support Email:
service@floriquvie.com

Customer Support Phone:
+8618071291979

Floriquvie is operated by Wuhan Chengjingxi Trading Co., Ltd.