Terms of Service

Last Updated: October 22, 2026

Welcome to Floriquvie.

These Terms of Service govern your use of floriquvie.com, including browsing the website, viewing products, placing orders, and contacting customer support.

Floriquvie is operated by Wuhan Chengjingxi Trading Co., Ltd. In these terms, “we,” “us,” and “our” refer to Wuhan Chengjingxi Trading Co., Ltd., operating as Floriquvie.

We are responsible for managing this website and its related business activities, including product sales, order processing, shipping coordination, customer service, returns, and refunds.

Please read these terms before using our services. Purchases are also governed by our Terms of Purchase, Shipping Policy, and Return & Refund Policy. Our Privacy Policy explains how we handle personal information.

  1. Using Our Website

You may use our website for lawful purposes and in accordance with these terms.

You must not:

  • Use the website to carry out fraudulent, illegal, or unauthorized activities;

  • Knowingly submit false or misleading information;

  • Attempt to access restricted systems or another person’s information without authorization;

  • Introduce malicious software or interfere with website security;

  • Disrupt website operations or other customers’ access;

  • Use website content in a way that infringes applicable intellectual property rights.

We may restrict access where reasonably necessary to address misuse, fraud, or security risks. An access restriction does not remove our obligations concerning existing orders, refunds, or applicable consumer rights.

  1. Website Availability

We take reasonable steps to keep our website operating reliably. Access may occasionally be interrupted by maintenance, technical problems, updates, or service provider outages.

We cannot guarantee uninterrupted or error-free access. If a website interruption affects an existing order, please contact service@floriquvie.com for assistance.

Temporary website unavailability does not cancel our responsibilities for purchases already made.

  1. Product Information

We aim to provide accurate product descriptions, images, prices, and availability information.

Colours may appear differently depending on screen settings, and minor manufacturing variations may occur. These differences do not excuse supplying products that are defective, incorrect, or materially different from their descriptions.

We may correct listing errors and update product information. Updates do not retrospectively change the agreed conditions of an existing purchase or remove your rights concerning that purchase.

If a material listing or pricing error affects your order, we will contact you before proceeding with a proposed change. We will not substitute products or collect additional payment without your agreement.

  1. Purchases and Orders

Our Terms of Purchase explain order placement, acceptance, pricing, payment, cancellations, and related purchasing conditions.

Please review your selected products, quantities, contact information, delivery address, and final total before submitting an order.

If an order cannot be fulfilled, we will notify you and arrange an appropriate resolution. Any alternative product or additional charge requires your agreement.

If we cancel an order after collecting payment, we will refund the cancelled purchase and applicable shipping charges according to our Terms of Purchase and Return & Refund Policy.

  1. Payment Services

Available payment methods and the final amount payable are displayed at checkout.

By submitting payment, you confirm that you are authorized to use the selected payment method and authorize the amount shown.

Payment providers process payment information under their applicable terms and privacy notices.

Please do not send full payment card numbers, card security codes, or account passwords to customer support.

  1. Shipping, Returns, and Customer Assistance

Our Shipping Policy explains delivery destinations, processing times, shipping charges, estimated delivery times, tracking, and assistance with delivery problems.

Our Return & Refund Policy explains return eligibility, the return period, shipping responsibilities, cancellation requests, and refund processing.

Please contact service@floriquvie.com before returning a product so we can provide the appropriate return instructions and address. Our registered business address is not a return address unless our team confirms it for your request.

If an item arrives damaged, defective, incorrect, or materially different from its description, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.

We will investigate reported delivery problems, including cases where tracking shows “Delivered” but the customer has not received the package.

  1. Intellectual Property

Website content, including text, design, graphics, photographs, logos, and brand materials, belongs to us or the relevant rights holders and may be protected by intellectual property laws.

You may browse and use the website for personal shopping purposes. Other reproduction, distribution, modification, or commercial use requires permission from the relevant rights holder unless permitted by law.

Nothing in these terms restricts uses allowed by applicable law.

  1. Third-Party Services and External Links

We use service providers to support activities such as payment processing, hosting, shipping, and customer communications.

Their services may be subject to their own terms and privacy notices. Using service providers does not remove our responsibilities to you for orders placed with Floriquvie.

Our website may also contain links to independent external websites. We do not control those websites or their content and privacy practices. Please review their policies before providing information or using their services.

  1. Personal Information

Our Privacy Policy describes how we collect, use, disclose, retain, and protect personal information, along with applicable privacy choices.

Please provide only information reasonably necessary for your purchase or support request.

Using our website or placing an order does not itself constitute consent to optional marketing communications.

  1. Website Disclaimers and Responsibility

Website access is provided on an “as available” basis. We make reasonable efforts to maintain accurate information and reliable functionality but cannot guarantee that every page or feature will always be available or free from technical errors.

These statements concern website operation. They do not exclude our commitments regarding products, delivery, returns, refunds, or other obligations associated with your purchase.

Any limitation of liability applies only to the extent permitted by applicable law. We do not exclude or limit liability for fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Nothing in these terms requires you to bear losses for which we are legally responsible.

  1. Consumer Rights

These terms and our related policies do not exclude, restrict, or replace consumer rights that cannot lawfully be limited.

Where applicable law provides additional protections or remedies, those rights continue to apply.

If you believe that a product, delivery, or service issue has not been resolved, please contact us with your order details and a description of the concern so we can review it.

  1. Changes to These Terms

We may update these terms to reflect changes in our website, services, or applicable requirements.

The revised version will be published on this page with an updated date. Changes apply prospectively and will not retrospectively reduce rights or commitments associated with existing purchases.

Where additional notice or agreement is required, we will take the necessary steps before applying the relevant changes.

  1. Contact Us

For questions about these terms or assistance with our services, please contact:

Customer Support Email:
service@floriquvie.com

Customer Support Phone:
+8618071291979

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT)

For an existing order, please include your order number and relevant details.

  1. Business Information

Brand Name:
Floriquvie

Legal Company Name:
Wuhan Chengjingxi Trading Co., Ltd.

Website:
floriquvie.com

Business Address:
No. 46, Suohe Road, Suohe Subdistrict (E-005, Suohe Subdistrict Comprehensive Cultural Station), Caidian District, Wuhan City, Hubei Province, China

Customer Support Email:
service@floriquvie.com

Customer Support Phone:
+8618071291979

Floriquvie is operated by Wuhan Chengjingxi Trading Co., Ltd.