Return & Refund Policy

Last Updated: October 22, 2026

Thank you for shopping with Floriquvie.

This policy explains how to request a return, obtain a refund, cancel an order, or get help with a product issue for purchases made through floriquvie.com.

Floriquvie is operated by Wuhan Chengjingxi Trading Co., Ltd., the legal company responsible for product sales, order management, customer service, shipping coordination, returns, and refunds.

  1. Return Period

You may request a return within 14 calendar days after your order is delivered.

Please submit your request to service@floriquvie.com within this period. A request submitted on time will not become ineligible simply because our team responds after the return period ends.

This standard return period does not limit any additional rights available under applicable law.

  1. Return Eligibility

For change-of-mind returns, items must be:

  • Unused and in their original condition;

  • Returned with their original packaging and included accessories, where applicable;

  • Accompanied by an order number or other valid proof of purchase.

Items used, altered, or damaged through improper handling may not qualify for a change-of-mind return.

These conditions do not prevent you from reporting an item that arrived damaged, defective, incorrect, or materially different from its description. Opening packaging to discover such a problem does not automatically make your request ineligible.

  1. How to Request a Return

Email service@floriquvie.com and include:

  • Your order number or proof of purchase;

  • The product you wish to return;

  • The reason for your request;

  • Relevant photographs or videos, where reasonably available, if you are reporting a product issue.

Our team will review your request and explain the next steps. If a return is required, we will provide the appropriate return address and instructions.

Please contact us before shipping a return so that it can be directed to the correct location and matched to your order.

  1. Return Shipping Costs

Change-of-Mind Returns

Customers are responsible for return shipping costs when returning an eligible item because of personal preference, an incorrect selection, or another reason unrelated to an error by our store.

Original shipping charges for a correctly fulfilled order are not refundable for change-of-mind returns, except where required by applicable law.

Damaged, Defective, Incorrect, or Misdescribed Items

If an item arrives damaged, defective, incorrect, or materially different from its description, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.

Where a return is necessary, we will arrange or cover the required return shipping. You will not be required to pay additional shipping costs to correct an error for which we are responsible.

  1. Missing Items

If an item is missing from your order, please contact service@floriquvie.com with your order number and details of the missing product.

We will check whether the item was shipped separately and investigate any confirmed shortage. Where an item has not been supplied, we will arrange an appropriate replacement or refund at no additional cost to you.

  1. Return Address

The return address may differ from our registered business address.

Please do not send products to the business address listed below unless our customer support team specifically confirms it for your return.

We will provide the applicable return destination and instructions when reviewing your request. If you have already sent a return without contacting us, email us with the tracking details so we can help locate it.

  1. Order Changes and Cancellations

To request an order change or cancellation, email service@floriquvie.com as soon as possible with your order number and request details.

We will check the order’s fulfillment status and confirm whether the request can be completed. Cancellation may no longer be possible once packing or shipment preparation has begun.

Submitting a cancellation request does not by itself confirm cancellation. If we confirm that your order has been cancelled, we will refund the cancelled purchase, including shipping charges for a fully cancelled, unshipped order.

If your order has already shipped, you may request a return after delivery under the conditions described in this policy.

  1. Refund Processing

For returned items, we will inspect the return and notify you whether the refund has been approved. If a request is declined, we will explain the reason.

Approved refunds are issued to the original payment method within 5–10 business days after approval.

For confirmed cancellations or approved refunds that do not require a return, the same 5–10 business day processing period applies from confirmation or approval.

For eligible change-of-mind returns, the refund covers the amount paid for the returned products, subject to the shipping terms above.

For damaged, defective, incorrect, or materially misdescribed items, the resolution will include applicable shipping charges where necessary to ensure you do not bear the cost of correcting the issue.

Your bank, card issuer, or payment provider may require additional time to post the refund after we issue it.

  1. Delayed or Missing Refunds

If you have received refund confirmation but the funds have not appeared:

  • Check the account associated with your original payment method;

  • Ask your bank or payment provider whether the refund is pending;

  • Contact service@floriquvie.com if further assistance is needed.

Please include your order number and any refund confirmation details. We will help check the refund status and provide available transaction information.

  1. Consumer Rights

Nothing in this policy excludes or restricts consumer rights that cannot lawfully be limited.

Where applicable law provides additional rights or remedies, those protections continue to apply.

  1. Contact Us

For assistance with returns, refunds, cancellations, missing items, or product issues, please contact:

Customer Support Email:
service@floriquvie.com

Customer Support Phone:
+8618071291979

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT)

  1. Business Information

Brand Name:
Floriquvie

Legal Company Name:
Wuhan Chengjingxi Trading Co., Ltd.

Website:
floriquvie.com

Business Address:
No. 46, Suohe Road, Suohe Subdistrict (E-005, Suohe Subdistrict Comprehensive Cultural Station), Caidian District, Wuhan City, Hubei Province, China

Customer Support Email:
service@floriquvie.com

Customer Support Phone:
+8618071291979

Floriquvie is operated by Wuhan Chengjingxi Trading Co., Ltd.