FAQ

Frequently Asked Questions

  1. What is Floriquvie?

Floriquvie is an online store offering carefully selected products that combine everyday practicality, quality, and thoughtful design.

Floriquvie is operated by Wuhan Chengjingxi Trading Co., Ltd., the legal company responsible for operating floriquvie.com and managing product sales, orders, shipping arrangements, customer support, returns, and refunds.

We aim to make shopping straightforward through clear product information, transparent policies, and helpful service.

  1. Where does Floriquvie ship?

We currently ship to the United States.

Delivery availability for your address will be shown during checkout. Any future changes to our shipping coverage will be reflected in our Shipping Policy.

  1. What shipping options are available?

All amounts below are in US dollars (USD).

Free Standard Shipping

  • Orders of $39.97 or more qualify for free standard shipping.

  • Shipping fee: $0.00.

  • Estimated delivery time: 10–20 business days after dispatch.

Standard Shipping

  • For orders below $39.97.

  • Shipping fee: $3.99.

  • Estimated delivery time: 10–20 business days after dispatch.

Delivery estimates exclude order processing time. The applicable shipping charge and final order total will be displayed before you complete your purchase.

These shipping rates and thresholds must match the rates displayed at checkout.

  1. How long does order processing take?

Orders are normally processed within [INSERT PROCESSING TIME] business days after payment is confirmed.

Processing includes order verification, product preparation, packing, and shipment arrangements. This period is separate from the estimated delivery time.

If a holiday, increased order volume, or another issue causes a significant processing delay, we will notify affected customers using the contact information provided with their orders.

  1. Where will my order ship from?

Shipping origin depends on the fulfillment location assigned to your order. Our registered business address is not necessarily the dispatch location.

Please contact service@floriquvie.com before purchasing if you need confirmation of the shipping origin for a particular product.

  1. How can I track my order?

After dispatch, we will send a shipping confirmation email to the address provided at checkout, including tracking details when available.

If you do not receive a shipping confirmation or need help accessing tracking information, contact service@floriquvie.com with your order number.

  1. What if my delivery is delayed or my package appears to be missing?

If your tracking has not updated for an extended period, your order has exceeded its estimated delivery window, or your package appears to be missing, please contact service@floriquvie.com.

We will review the shipment details, work with the carrier or fulfillment provider where necessary, and help arrange an appropriate resolution.

If tracking shows “Delivered” but you have not received the package, please contact us so we can investigate. A delivered tracking status does not automatically close your inquiry.

  1. Can I change or cancel my order?

Please email service@floriquvie.com as soon as possible with your order number and the change or cancellation you are requesting.

Changes and cancellations depend on the order’s fulfillment status. We will check whether your request can still be completed and confirm the outcome by email. Sending a request does not by itself confirm that the order has been changed or cancelled.

If cancellation is confirmed before dispatch, we will refund the cancelled purchase to the original payment method according to the refund timing below.

Orders that have already shipped generally cannot be cancelled. You may request a return under our Return & Refund Policy.

  1. What should I do if an item arrives damaged, defective, missing, or incorrect?

Please contact service@floriquvie.com with:

  • Your order number;

  • A description of the problem;

  • Photos of the item and packaging, where relevant and reasonably available.

If an item arrives damaged, defective, incorrect, or materially different from its description, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.

If part of your order is missing, we will check whether it was shipped separately and help resolve any confirmed shortage.

  1. Does Floriquvie accept returns?

Eligible items may be returned within [INSERT RETURN WINDOW] calendar days after delivery.

For change-of-mind returns, items must be unused and in their original condition, with their original packaging. Any product-specific exclusions must be clearly disclosed in our Return & Refund Policy and, where relevant, before purchase.

These change-of-mind conditions do not determine how we handle items that arrive damaged, defective, incorrect, or materially different from their descriptions.

To request a return, email service@floriquvie.com with your order number, the item you wish to return, and the reason for your request.

Please contact us before sending anything back. Our support team will provide the applicable return instructions and return address. Do not send returns to our registered business address unless we specifically confirm that address for your return.

  1. Who pays for return shipping?

For eligible change-of-mind returns, customers are responsible for return shipping costs.

If a return is required because an item arrived damaged, defective, incorrect, or materially different from its description, we will arrange or cover the necessary return shipping costs.

The applicable return arrangements will be explained when your request is reviewed.

  1. How are refunds processed?

Approved refunds are issued to the original payment method.

For returned items, we will inspect the return and notify you of the outcome. Approved refunds will be issued within [INSERT REFUND PROCESSING TIME] business days after receipt and inspection.

For approved cancellations or refunds that do not require a return, refunds will be issued within [INSERT REFUND PROCESSING TIME] business days after approval.

Your bank or payment provider may require additional time to post the funds to your account. If you have not received a refund after the stated processing period and your provider’s posting period, please contact us for assistance.

  1. What payment methods can I use?

The payment methods available for your order are displayed at checkout.

Please review the order total, shipping charges, and any applicable taxes before submitting payment. If you experience a checkout or payment issue, contact service@floriquvie.com. Do not send your full card details or security code by email.

  1. How can I contact Floriquvie?

Our customer support team can assist with product questions, orders, payments, deliveries, returns, refunds, and other store-related inquiries.

Customer Support Email:
service@floriquvie.com

Customer Support Phone:
+8618071291979

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT)

For order-related inquiries, please include your order number and relevant details.

Business Information

Brand Name:
Floriquvie

Legal Company Name:
Wuhan Chengjingxi Trading Co., Ltd.

Website:
floriquvie.com

Business Address:
No. 46, Suohe Road, Suohe Subdistrict (E-005, Suohe Subdistrict Comprehensive Cultural Station), Caidian District, Wuhan City, Hubei Province, China

Customer Support Email:
service@floriquvie.com

Customer Support Phone:
+8618071291979

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT)

Floriquvie is operated by Wuhan Chengjingxi Trading Co., Ltd.